Job Vacancy: Inside Sales Associate
Contract Type: Full Time
Job Title: Inside Sales Associate
Department: Sales – Lititz, PA Overtime Status: Exempt
Reports To: VP, Professional Audio Sales
The Inside Sales Associate, will support our internal and external Professional Audio sales and representative teams. The Inside Sales Associate is responsible for managing the Professional Audio lines sales process. The ideal candidate is an energetic professional who doesn’t mind wearing multiple hats, is experienced in handling a wide range of administrative, technical and support related tasks and able to work independently with little or no supervision. Candidate must be well organized, flexible and enjoy the administrative challenges of supporting a dynamic team selling an industry-leading brand.
This position will have no direct supervisory responsibility.
Assist Professional Audio sales staff with communications to reps, dealers and end users. This will include availability of product, order status, delivery tracking information as well as the quoting of systems
Track all customer shipments to insure completion and customer satisfaction
Respond to incoming email & phone calls for product request. Gather requisite information needed for quote creation and share information with the proper rep firm
Insure timely responses to all customer inquiries.
Assemble needed information for the “New Customers Set Up” process with finance and operation teams
Work with Operations and Finance teams to track satisfactory completion of all sales orders to completion
Assist Professional Audio sales staff with scheduling in-person product demos, gathering shipping details as well as scheduling and tracking shipments
Respond to inquires for technical support and assist the support team with the RMA process, shipping & receiving of replacement parts and the tracking of returning inventory
Assist Professional Audio Training staff with Masters Series Events. Update Eventbright info, location details, coordinating shipping, contacts, etc
Assists in maintaining records for movements of all demos in the field
Knowledge of DiGiCo products and system requirements.
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficient in MS Office
Good understanding of the sales administration process
Must be able to work full time in the office in Lititz, PA. This is not a remote position.
Must be eligible to work in the United States of America
Any offer of employment is conditional upon the successful completion of a background investigation.
About Group One Ltd.
Group One Ltd. is a US importer and distributor for a number of professional audio and lighting manufacturers. The company’s audio division currently distributes Calrec broadcast solutions, DiGiCo digital mixing consoles, KLANG:technologies 3D immersive in-ear monitor mixing systems, Solid State Logic recording solutions, MC2 high quality innovative amplifiers, XTA digital signal processing equipment and integrated amplification, and Austrian Audio headphones and microphones. The lighting division currently distributes Avolites lighting control consoles, XBlack moving lights, and elektraLite LED fixtures.