Job Vacancy: Operations Associate
Contract Type: Full Time
Job Title: Operations Associate Updated: July 21, 2023
Department: Operations OT Status: Non Exempt
Reports To: Operations Manager
The Operations Associate supports the admin and movement of goods and services between suppliers and customers. Manage the sales order process and meet customer needs, tasks and goals.
This position has no direct supervisory responsibility.
Work with Admin/Support teams to:
Manage RMA/returns process and execution.
Track and execute memo loans, both outgoing and returning
Order entry and domestic shipment support
Day-to-day admin and dealing with customers specific needs for orders.
Coordinating with sales team to ensure the orders are getting out in a timely manner.
Raising support team invoices for warranties and service visits or spares orders
Assist support team with critical shipments to on-site visits
Customer service – Handle various rep/customer calls for various issues.
Excellent time management skills and ability to prioritize work
Attention to detail and ability to apply judgement to solve day to day issues
Excellent written and verbal communication skills
Strong organizational and planning skills
Experience with an ERP system is preferred
Must work daily out of the Lititz, PA office.
About Group One Ltd.
Group One Ltd. is a US importer and distributor for a number of professional audio and lighting manufacturers. The company’s audio division currently distributes Calrec broadcast solutions, DiGiCo digital mixing consoles, KLANG:technologies 3D immersive in-ear monitor mixing systems, Solid State Logic recording solutions, MC2 high quality innovative amplifiers, and XTA digital signal processing equipment and integrated amplification. The lighting division currently distributes Avolites lighting control consoles, elektraLite LED fixtures, and Pulsar LED lighting.