Technical Support Engineer, DiGiCo UK Limited - DiGiCo
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Job Vacancy: Technical Support Engineer, DiGiCo UK Limited

Contract Type: Full time


Team
Customer Support

Job Title
Technical Support Engineer, DiGiCo UK Limited

Direct Reports
Support Team Leader

Location
Glenrothes

Overall purpose of job
To provide technical support to all DiGiCo, DiGiGrid and KLANG clients worldwide by telephone and email. To provide technical training to engineers and distributors in the Chessington facility or by international on- site visits worldwide. To visit and repair products worldwide. To keep all provided databases up to date with your cases. To process spare parts orders via ERP and arrange despatch where necessary.

Main activities & responsibilities
You will be responsible, along with your team members, for the support of DiGiCo, DiGiGrid and KLANG products, both existing and new releases. This will include:

  • Email and telephone support worldwide
  • Visits to sites across the world for technical support as required
  • Order processing of sales spares orders and advance replacement parts
  • Despatch of sales spares and advance replacement from Chessington when necessary
  • Updating the access database with your cases (or any other software recording tools the company provides)
  • Participation in the weekend support rota as required
  • Stock control and auditing of spare parts in the Chessington site
  • Provide and host technical training sessions across the world for visiting engineers and distributors
  • Liaise with software/hardware teams on Technical Note creation and distribution
  • Generate case query reports for weekly review as required

Other features of the job

  • Participation in weekly support reviews
  • Ensure hardware and software knowledge is up to date at all times Participate in software training updates
  • Liaise with software design teams on new product features
  • This list is not exhaustive and will flex along with the business needs

Terms & conditions
37.5 hours per week, based in our offices in Glenrothes, one early and one late shift every 3 weeks on rotation plus planned weekend support cover.

To apply, please forward a CV and letter of application to careers@digiconsoles.com


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