Technical Support Engineer - DiGiCo

Technical Support Engineer - DiGiCo

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Job Vacancy: Technical Support Engineer

Contract Type: 37.5 hours per week

Job Specification

Team	Customer Support
Job Title	Technical Support Engineer, DiGiCo UK Limited
Reporting To	Support Team Leader
Direct Reports	None
Location	Chessington (UK)
Terms & Conditions	37.5 hours per week
Job Summary	To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients. To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide. To visit and repair products worldwide. To keep all provided databases up to date with your cases. To process spare parts orders via ERP and arrange despatch where necessary.
Main Activities & Responsibilities	You will be responsible, along with your team members, for the support of DiGiCo, KLANG, fourier audio and DiGiGrid products, both existing and new releases. This will include: Email and telephone support worldwide Visits to sites across the world for technical support as required Order processing of sales spares orders and advance replacement parts Despatch of sales spares and advance replacement from Chessington when necessary Updating the company database with your clients (or any other software recording tools the company provides) Participation in the weekend support rota as required Stock control and auditing of spare parts in the Chessington site Provide and host technical training sessions across the world for visiting engineers and distributors Liaise with software/hardware teams on Technical Note creation and distribution Generate case query reports for weekly review as required. fourier audio: Become the subject matter expert within the support team for all technical and operational issues with fourier audio products Test and reproduce customer reported issues in-house Acquire sound knowledge of popular VST plugins Direct interaction with the fourier R&D team for field issues and product development
Other Features of the Job	37.5 hours per week, based in our offices in Chessington. Planned weekend support cover on rotation (approx. one weekend in ten)

Person Specification

Attributes	Essential	Desirable
Education & Qualifications	Formal education in the field of software / network technology or electronics	Degree in music technology or equivalent work experience.
Experience	Prior experience with AoIP audio formats (ideally with Dante level 2 certification, Soundgrid) Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective	Prior experience with DiGiCo products Prior experience with DiGiGrid, KLANG or fourier audio products Knowledge of Linux systems would be beneficial At least three years of work experience in music technology
Practical & Intellectual Skills (inc. special knowledge)	Excellent analytical and problem-solving skills, with the ability to balance perfection and speed Strong written and verbal communication skills in English Thorough understanding of music production workflows in a live sound environment Ability to work efficiently both independently and as part of a team	Second European language Ability to read and interpret circuit diagram Soldering skills
Company Values	Customer focussed Innovative Active team member Honest Dedicated
Circumstances	Good attendance record (this will not preclude a candidate with a disability) Ability to work occasional overtime

To apply, please forward a CV and letter of application to careers@digiconsoles.com

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End User Licence Agreement




GENERAL EULA

2nd October 2025

Please read and make sure you understand this End User License Agreement before you download and install any software from this website or use any goods sold to you by us which contain software. Scroll to the bottom of this page to continue.

DIGICO END USER LICENCE AGREEMENT

IMPORTANT- PLEASE READ CAREFULLY: THIS END-USER LICENSE AGREEMENT (“EULA”) IS A LEGAL AGREEMENT BETWEEN THE PERSON OR ENTITY WHO PURCHASED THE PRODUCT OR SOFTWARE (“LICENSEE” OR “YOU”) AND DIGICO UK LIMITED, (“DIGICO”) FOR THE SOFTWARE THAT ACCOMPANIES THIS EULA, WHICH INCLUDES COMPUTER SOFTWARE / FIRMWARE WHICH MAY ALSO INCLUDE ASSOCIATED MEDIA, PRINTED MATERIALS, “ONLINE” OR ELECTRONIC DOCUMENTATION, AND INTERNET-BASED SERVICES AND DOWNLOADED SOFTWARE AND ANY UPDATES (“SOFTWARE”). AN AMENDMENT OR ADDENDUM TO THIS EULA MAY ACCOMPANY THE SOFTWARE.

YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE.

If You do not agree to the following terms, or do not fulfil the requirements set out in this EULA, no licence is granted to You by this EULA and You may not use, install or download the Software (and any copies of the Software that You do hold must be deleted or destroyed).

 	GRANT OF LICENSE. In consideration of Licensee paying any price charged for the Software or product sold by DIGICO to Licensee which contained the Software at point of sale (“Product”) and/or your use of any free Software and your compliance with these terms, DIGICO grants to Licensee the non-exclusive right to use and run the Software as properly installed in accordance with this EULA and the Documentation, solely as set forth in the Documentation and solely for Licensee’s internal business purposes, as specified in this EULA and in accordance with any documentation that accompanies the Software or Product online or in paper format (and which includes, without limitation, the terms and conditions upon which DIGICO sold the Product to Licensee) (” Documentation “).
 	THIRD PARTY SOFTWARE AND OPEN-SOURCE SOFTWARE.

(a) Some or all of the Software may consist of third party applications and packages which may be proprietary and/or open source software. You are obliged to comply with any additional licensing terms related to such third party applications. To the extent that this EULA contains any provision(s) which are contradictory to the terms of those third party applications and packages, the terms of those third party licenses shall apply to that Software as opposed to the terms of this EULA and the terms of this EULA shall not apply to them. Unless stated otherwise in the documentation that accompanies the Software or Product, DIGICO does not provide any warranty, maintenance, technical or other support for third party applications and all warranties in the Software are disclaimed as set out in Section 11 below.

(b) A list of the third party software, acknowledgement and licenses for each relevant Product can be found at https://digico.biz/legal/open-source-software/.

(c) Certain software libraries and other third party software included with the Software are free software and licensed under the terms of open source licenses. You may obtain a complete source code copy of such free software under the terms of the license if applicable, without charge, as described at https://digico.biz/legal/open-source-software/.

(d) To the extent that the Software links to any open source software libraries (“OSS Libraries”) that are provided to You with the Software, nothing in this EULA shall affect Licensee’s rights under the licenses on which the owner of intellectual property rights in the relevant OSS Libraries (“Third Party Licensor”) has licensed the OSS Libraries, details of which can be found at https://digico.biz/legal/open-source-software/. To the extent that Third Party Licensors have licensed OSS Libraries on the terms of v2.1 or v3 of the Lesser General Public License issued by the Free Software Foundation (the “LGPL”), those OSS Libraries are licensed to You on the terms of the relevant LGPL and are referred to, in this Section 2(d), as the LGPL Libraries. You may obtain a complete copy of the source code of the LPGL Libraries without charge at https://digico.biz/legal/open-source-software/ in order that You may modify the LGPL Libraries in accordance with the relevant LGPL, together with certain object code of the Software necessary to enable You to re-link any modified LGPL Library to the Software.

 	EXPORT/IMPORT RESTRICTIONS. The Software may be subject to US export control laws, including the Export Control Reform Act and its associated regulations. Licensee shall not, directly or indirectly, export, re-export, or release the Software to, or make the Software accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. Licensee shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Software available outside the US.
 	INTELLECTUAL PROPERTY RIGHTS. Licensee acknowledges and agrees that the Software and Documentation are provided under license, and not sold, to Licensee. Licensee does not acquire any ownership interest in the Software or Documentation under this EULA, or any other rights thereto, other than to use the same in accordance with the license granted and subject to all terms, conditions, and restrictions under this EULA. DIGICO reserves and shall retain its entire right, title, and interest in and to the Software and all Intellectual Property Rights arising out of or relating to the Software, except as expressly granted to the Licensee in this EULA. Licensee shall safeguard all Software (including all copies thereof) from infringement, misappropriation, theft, misuse, or unauthorized access.
 	ADDITIONAL SOFTWARE/SERVICES.

(a) This EULA and any amendment or addendum to this EULA applies to any and all updates, supplements, and plug-in and/or add-on components, of the Software that DIGICO may provide to You or make available to You after the date You obtain your initial copy of the Software.

(b) Unless DIGICO explicitly grants You further licenses, any license keys, access codes or other content You purchase from DIGICO or that DIGICO provides or makes available to you (whether by electronic or physical means, and whether together with or separately from the Software) (i) may be installed and used on one Product only; and (ii) are confidential and personal to You. You agree to keep all such keys, codes and content confidential and not make copies or permit their use other than under the conditions permitted by this EULA.

 	LICENSEE’S UNDERTAKINGS.

(a) You agree that you shall not directly or indirectly: (a) use (including make any copies of) the Software or Documentation beyond the scope of the license granted under Section 1; (b) except as allowed pursuant to Section 8, provide any other person, including any of Your subcontractors, independent contractors, affiliates, or service providers, with access to or use of the Software or Documentation; (c) except as may be allowed by any applicable law which is incapable of exclusion by agreement, modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Software or Documentation or any part thereof; (d) combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs; (e) except as may be allowed by any applicable law which is incapable of exclusion by agreement, reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Software or any part thereof; (f) remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof; (g) except as may be allowed by any applicable law which is incapable of exclusion by agreement, copy the Software or Documentation, in whole or in part; (h) use the Software or Documentation in violation of any law, regulation, or rule; or (i) use the Software or Documentation for purposes of competitive analysis of the Software, the development of a competing software product or service, or any other purpose that is to DIGICO’s commercial disadvantage.

(b) You must permit DIGICO and its representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises at which the Software or the Documentation is being kept or used, to the Products and other relevant computer equipment located there, and to any records kept pursuant to this EULA, for the purpose of ensuring that Licensee is complying with the terms of this EULA.

 	UNAUTHORISED ACCESS AND MISUSE

(a) You agree that you shall not engage in, authorise, enable, facilitate or permit any activity that may compromise the security, integrity, or availability of the Software or any of DIGICO’s systems, networks, or services, including but not limited to hacking, unauthorised access, or the introduction of malicious software.

(b) You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party, to use any license key, access code or other content, not expressly sold or authorised by DIGICO, to circumvent, or otherwise circumvent, any technical protection measures in or relating to the Software or the Product (including, but not limited to, measures protecting access to purchasable content such as plug-ins, add-ons and expansion packs).

(c) You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party to: (i) circumvent or attempt to circumvent any security or encryption features of or relating to the Software or the Product, or any of DIGICO's systems, networks or services; (ii) disrupt or interfere with the proper functioning of the Software, or DIGICO's systems, networks, or services; (iii) access (or attempt to access) DIGICO's data, accounts, systems or any features or capabilities of the Product and/or Software that you have not acquired lawfully or that you do not have express authorisation to access; or (iv) use the Software or any of DIGICO's systems, networks or services to transmit, distribute, or store any material that is unlawful, infringing, or harmful.

(d) In the event of any suspected or actual unauthorised access or misuse by you, DIGICO reserves the right to immediately suspend your access to and use of the Software and take any necessary legal or technical measures to prevent further violations.

 	RESALE AND SOFTWARE TRANSFER.

(a) Software identified as “Not for Resale” or “NFR,” may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.

(b) Internal: You may transfer the Software to an alternative system. After the transfer, You must completely remove the Software from the former system.

(c) Transfer to a third party: You may make a one-time permanent transfer of this EULA and the Software to another end user. If You do so (i) You may not retain any copy of the Software, (ii) the transfer must include all of the Software (including all component parts, the media and printed materials, any updates and, if applicable, a Certificate of Authenticity) and be subject to this EULA. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to be bound by this EULA and any amendment or addendum to this EULA.

 	TERMINATION. Without prejudice to any other rights, DIGICO may terminate this EULA if You fail to comply with any of the terms of this EULA. In such an event, all rights granted to You under this EULA shall cease, You must cease all activities authorized by this EULA and You must destroy all copies of the Software and all of its component parts within your control.
 	LIMITED WARRANTY & YOUR EXCLUSIVE REMEDY.

(a) Subject to Section 11, DIGICO warrants that the Software will perform substantially in accordance with the DIGICO materials that accompany the Software for a period of ninety (90) days from the date of receipt. If an implied warranty or condition is created by the laws of your jurisdiction that cannot be excluded, You are entitled to rely upon it, but only as to defects discovered during the period of this limited warranty (ninety days).

(b) DIGICO’s ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, UNDER THE LIMITED WARRANTY PROVIDED IN THIS SECTION, OR FOR ANY OTHER BREACH OF THIS EULA, OR FOR ANY OTHER LIABILITY RELATING TO THE SOFTWARE, SHALL BE (AT DIGICO OPTION), (I) RETURN OF THE AMOUNT PAID (IF ANY) FOR THE SOFTWARE, OR (II) REPAIR OR REPLACEMENT OF THE SOFTWARE, TO THE EXTENT THAT IT DOES NOT MEET THE LIMITED WARRANTY.

(c) You will receive the remedy elected by DIGICO. You are responsible for any expenses You may incur. The limited warranty provided in this Section (the “Limited Warranty”) is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use, a virus, or combination of the Product or Software with any other product or software. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, and DIGICO will use reasonable efforts to provide your remedy within a reasonable time of your compliance with DIGICO’s warranty remedy procedures.

 	DISCLAIMERS.

(a) The Limited Warranty that appears above is the only warranty made to You and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.

(b) Except for the Limited Warranty and to the maximum extent permitted by applicable law, DIGICO and its suppliers provide the Software and support services (if any) “AS IS” and “WITH ALL FAULTS”, and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the use of the Software.

(c) DIGICO DOES NOT WARRANT THAT THE SOFTWARE IS FREE OF BUGS OR ERRORS, AND THE EXISTENCE OF SUCH WILL NOT RESULT IN DIGICO (I) BEING IN BREACH OF THIS EULA OR (II) INCURRING ANY LIABILITY.

(d) SO FAR AS IS PERMITTED BY LAW, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE.

(e) SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

 	LIMITATION OF LIABILITY.

(a) To the maximum extent permitted by applicable law, and except as provided in any DIGICO guarantee expressly provided with the Software or Product and the Limited Warranty (above), DIGICO and its suppliers shall not be liable for any damages whatsoever (including without limitation, damages for loss of data, loss of business profits or business opportunity, business interruption, loss of business information or other direct, indirect, consequential or pecuniary loss) arising out of the use or inability to use the Software, even if DIGICO has been advised of the possibility of such damages.

(b) WITHOUT PREJUDICE TO SECTION 10(b), IN ANY CASE DIGICO’s ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THESE LIMITATIONS DO NOT APPLY TO ANY LIABILITIES THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAWS.

 	INDEMNIFICATION. You agree to indemnify, defend, and hold harmless DIGICO, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to: (i) any unauthorised access to or misuse of the Software or DIGICO's systems, networks, or services by you or any third party; (ii) any breach of your obligations under this EULA concerning unauthorised access or misuse; (iii) any security incident caused or facilitated by your actions or omissions; or (iv) any third-party claims resulting from such activities.
 	COLLECTION AND USE OF INFORMATION. Licensee acknowledges that DIGICO may, directly or indirectly through the services of third parties, collect and store information regarding use of the Software and about equipment on which the Software is installed or through which it otherwise is accessed and used, through the provision of maintenance and support services. Licensee agrees that DIGICO may use such information for any purpose related to any use of the Software by Licensee or on Licensee’s equipment, including but not limited to: (i) improving the performance of the Software or developing updates; and (ii) verifying Licensee’s compliance with the terms of this EULA and enforcing DIGICO’s rights, including all intellectual property rights in and to the Software.
 	GENERAL.

(a) Save where the Software forms part of a Product, this EULA (including any DIGICO addendum or amendment to this EULA which is included with the Software and the licenses referenced in Section 2) constitutes the entire agreement between Licensee and DIGICO relating to the Software and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any DIGICO policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall prevail over such conflicting provisions.

(b) This EULA is binding on Licensee and DIGICO and on any respective successors and assigns.

(c) DIGICO may transfer, assign, charge, sub-contract or otherwise dispose of this EULA, or any of its rights or obligations arising under it, at any time.

(d) If any provision of this EULA is held by a competent authority to be illegal, invalid, void or unenforceable under the laws of any jurisdiction, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

(e) If DIGICO fails, at any time during the term of this EULA to insist upon strict performance of any of Licensee’s obligations under this EULA, or if it fails to exercise any of the rights or remedies to which it is entitled under this EULA, this shall not constitute a waiver of such rights or remedies and shall not relieve Licensee from compliance with such obligations. A waiver by DIGICO of any default shall not constitute a waiver of any subsequent default. No waiver by DIGICO of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to Licensee in writing.

(f) DIGICO will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this EULA that are caused by an event outside of its reasonable control.

(g) All notices, requests, consents, claims, demands, waivers, and other communications hereunder given by You to DIGICO must be given to DIGICO, NO.5 THE DISTILLERY, SILVERGLADE BUSINESS PARK, LEATHERHEAD ROAD, CHESSINGTON, SURRY, KT9 2QL. DIGICO may give notice to You at your most recent address (be it physical or e-mail) known to DIGICO, and/or through a notice posted on DIGICO’s website. Notice will be deemed received and properly served (i) when delivered by hand (with written confirmation of receipt); (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) on the next business day if sent by e-mail; (iv) three days after the date mailed, by certified or registered mail, return receipt requested, postage prepaid; or (v) 24 hours after posting on DIGICO’s website.

(h) This licence shall be governed and construed in accordance with the laws of England and Wales. Subject to DIGICO being entitled to enforce the terms of this EULA in any court or jurisdiction that it sees fit, any dispute arising from or related to this EULA shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Where You use the Software outside of England and Wales, the local law may impose greater restrictions on You that You must comply with.

(i) DIGICO reserves the right to revise, update, modify, add to, delete from, or supplement this EULA, in its sole discretion, at any time, and such changes will be effective when posted through the Software or on DIGICO’s website for the Software or the Products, or when DIGICO notifies You by other means. Your continued use of the Software after the EULA has been so changed indicates Your agreement to the changes.

 	YOUR ACKNOWLEDGMENT. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE BY USING THE SOFTWARE TO BE BOUND BY ITS TERMS.

Should you have any questions concerning this EULA, please contact:

marketing@digiconsoles.com

or

Marketing Dept,
DiGiCo UK Limited
No.5 The Distillery
Silverglade Business Park
Leatherhead Road
Chessington
Surrey  KT9 2QL
t: +44 01372 845600



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In a world as competitive for engineers as it is for console owners, you want the best tools you can lay your hands on. You also want a console and audio tools as well thought out for every major application as they are designed for the art and science of sound engineering.
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